Pipeline Purposes:Radio Controller for G4S Cash Solutions in South Africa.

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

                                                    Radio Controller

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Radio Controller based at our operations in Boksburg

Reporting to the Assistant Branch Manager, this role is responsible for ensuring that all clients are picked up and banked on time and that all trucks run safely back to the base.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and can exercise sound judgment in the pursuit of the achievement of the goals of the organization, and understanding the role that facilities management plays within a successful business unit. The incumbent will be expected to be results-driven and to live the values of the organization.

Role Responsibility:

Radio control

• Maintains radio and telephonic communication with vehicle crews so that their whereabouts and actions are known at all times
• Uses and ensures that the crew uses codes in all radio transmissions
• Ensures that emergency procedures are known to the vehicle crew and that the correct procedures are adhered to
• Maintains and records a precise and accurate daily log sheet of all vehicles and 3rd persons’ movements, this includes “blind radio spot’ notations, no service receipt number, standby situations, operations reminders, failure to meet agreed schedules, and non-scheduled work
• Phones clients to confirm that a ‘no service’ was required when such is given to crew
• Brief new road crew on specific details  of their schedules to ensure maximum efficiency, courtesy, and safe driving
• Keeps at hand, all emergency telephone numbers within the branch jurisdiction
• Keeps maps covering the branch’s operations to facilitate scheduled planning, re-routing, and any other general information

Client Complaints

• Completes client complaint register to resolve every complaint received and submit to the manager
• Acts upon managers” instructions to avoid recurring bad service

Code Book

• Update code book to record new clients or service terminated

Box Room

• Prepares box pre-lists accurately and records those boxes due in the box room and submits such to the box room controller
• Advises box room controller of all changes to boxes in and out as they become known to control. Informs controller of alterations, or omissions from counting house box list​

Counting House

• Liaises with counting house supervisor to establish their operating requirements and priorities

Clients

• Adheres to all operational directives about client service
• Ensures that all clients are serviced contractually

Other Branches

• Maintains liaison to facilitate any emergency planning or action in the event

General

• Consult manager during the day concerning accidents, or incidents to ensure schedule adjustments and completion with minimum disruptions to client and company
• Carries out other duties as may be required or directed by management

The Ideal Candidate:

Minimum Qualifications and Experience

• A minimum of 5 years experience in CIT operations is preferable
• Matric Certificate/Grade 12
• PSIRA Grade A
• CIT Competency
• Previous Control Room experience will be an advantage
• No ITC listings
• A valid code 10 driver’s license with PDP is an advantage

Knowledge

• Ability to communicate with staff and clients
• Knowledge of ISO Quality Management and its requirements
• Be able to work under pressure

Skills

• Must be Computer literate
• Computer literate MS Office

Attributes

• Work under pressure
• Dealing with changing circumstances
• Attention to detail
• Delivering great customer service

About the Company:

G4S is the world’s leading international security solutions group, which specializes in outsourced business processes in sectors where security and safety risks are considered strategic threats. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 125 countries and 657,000 employees.

G4S operates in over 25 countries in Africa and employs over 105,000 people on the continent. At G4S South Africa, our vision is to be recognized as the leader in providing security solutions. We, therefore, endeavor to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices that are in place across the Group to fully engage our workforce.

G4S is an organization that is defined by its values, which are:

• We act with Integrity and Respect – Our business activities and relationships are built on trust, honesty, and openness. We do what we promise and always strive to do the right thing. We listen. We treat our colleagues, customers, and those in our care with the utmost respect.
• We are passionate about Safety, Security, and Service Excellence – We are passionate about working safely and taking great care to protect our colleagues and customers from harm. We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.
• We achieve this through Innovation and Teamwork – We invest in technology and best practices to continuously improve the products and services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution, to ensure we achieve the best results for our customers and our business.

For more information on G4S, please visit: www.g4s.com