Clover Learner: CSC

Details

Closing Date2024/07/
Reference NumberCLO240704-3
Job TitleLearner: CSC
Job TypeLearnership
DepartmentCustomer Service Centre
Number of Positions25
Location – Town / CityRoodepoort
Location – ProvinceGauteng
Location – CountrySouth Africa
Required Education LevelGrade 12 | National Certificate
Job CategoryCustomer Service
Job Advert SummaryClover is calling new talent to be part of the Call Centre Learnership. The successful applicants will spend the duration of the learnership at Clover’s Call Centre offices based in Constantia Park (Roodepoort) and they will also attend classes as prescribed. At the end of the learnership, individuals will have achieved the NQF qualification and gained experience in a world class Call Centre.Applicants from the West Rand surrounding areas – advantageous.Persons with a disability are encouraged to apply.
RequirementsGrade 12 or equivalent NQF4Grade 12 / Matric completed in the past 5 years (2019 – 2023)Average of 60% for English and Maths or Maths LiteracyComputer literacy (Advanced)Currently unemployed.Applicants must not have participated in a Learnership before. 
CompetenciesProactive and action orientated         Acts with honesty and consistency        Maintains high standardsInterpersonal effectiveness        Commitment and motivation        Collaborate with others to achieve a common objective        Customer orientated        Communicates effectively        Ability to apply numerical principles        
Duties and Responsibilities Provide a high level customer serviceHandle all inbound and outbound interactions.Resolve queries and complaints via the relevant stakeholders.Capture and confirm customer ordersCapture orders accurately and on time according to the daily call list. Inform customers of account on hold.Confirm customer orders as per standard operations procedures. Inform relevant stakeholders of issues pertaining to their orders.Sell Clover and Principal products as per customer rangingOffer new or additional products (describe features and special offers).Promote teamwork and cooperation Assist team members to obtain team results.Share the responsibility to get the job done.Support team values.Participate in team meetings.Take responsibility for visual management of information.

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Policy

We are committed to Employment Equity and Transformation. Preference will be given to employees from designated groups. Please note the following: should you not be contacted by a Clover recruiter within 4 weeks of your application, please consider your application unsuccessful.

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