We manage a significant volume of support inquiries daily across our partner organizations, utilizing various help desk software solutions to facilitate this process. Our direct experience includes tools such as Groove, Heroic Inbox, and Help Scout; however, we recognize that numerous other alternatives exist that are well-suited for small businesses.
This is where we come in to assist you. We have conducted extensive testing of various help desk software to identify the most effective options available. Throughout this evaluation, we focused on factors such as user-friendliness, workflow automation, and cost-effectiveness.
In this article, we will present some of the top help desk software options currently available in the market.
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An Overview of the Best Help Desk Software
| Software | Starting Price | Best For | Free Trial/Version? | |
|---|---|---|---|---|
| 🥇 | Groove | $4.08/user/mo | All-in-one help desk | ✅ |
| 🥈 | Heroic Inbox | $199.50/year | Shared support inbox in WP | ❌ |
| 🥉 | Help Scout | $20/user/mo | Advanced help desk | ✅ |
| 4 | HelpDesk | $29/user/mo | Advanced ticket assignment | ✅ |
| 5 | HubSpot | $15/mo | Help desk + CRM | ✅ |
| 6 | Freshdesk | $15/user/mo | Omnichannel support | ✅ |
| 7 | Nextiva | $23.95/user/mo | Phone support | ❌ |
| 8 | LiveChat | $20/user/mo | Live chat support | ✅ |
| 9 | ChatBot | $52/mo | AI chatbot support | ✅ |
| 10 | WPForms | $49/50/yr | Contact form support | ✅ |
How Do We Test and Review Help Desk Software?
Here’s what we did to recommend the best help desk software for your small business:
- Finding out what’s important – First, we looked into the key factors that small businesses prioritize when selecting help desk software (like ease of use and workflow automation). This ensured we could focus on the essentials rather than just fancy features.
- Trying them out – We actually use some options on the list ourselves for different projects, so we are confident in recommending them. Others are popular options that we tested ourselves. We would not recommend a product that we wouldn’t use.
- Reading user feedback – We take into account real stories and reviews from people who use the software. This makes sure our suggestions are based on real experiences and situations that people actually encounter.
- Being honest – If there are any downsides, we will tell you. We want to be straight up about what we find.
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