A petrol attendant, also known as a gas station attendant, plays an important role in ensuring the smooth operation of a gas station. Their responsibilities encompass a range of tasks that involve customer service, maintenance, and safety. Below is a detailed job description for a petrol attendant:
Job Description: Petrol Attendant
Job Title: Fuel Attendant
Location: Nationwide
Department: Operations
Job Summary:
The Fuel Attendant is responsible for dispensing fuel to customers, ensuring the safe operation of fuel pumps, maintaining cleanliness of the fueling area, and providing excellent customer service. This position requires attention to detail, adherence to safety protocols, and the ability to work independently.
Key Responsibilities:
- Fuel Dispensing:
- Accurately dispense fuel into customers’ vehicles as per their request.
- Operate fuel pumps and handle transactions efficiently.
- Monitor fuel levels and inform management of low stock.
- Customer Service:
- Greet customers promptly and courteously.
- Assist customers with fueling needs and provide information on fuel types and prices.
- Handle customer complaints and escalate issues to the supervisor as necessary.
- Safety and Compliance:
- Adhere to all safety protocols and procedures related to fuel dispensing.
- Ensure compliance with environmental regulations and company policies.
- Report any safety hazards or incidents immediately to the supervisor.
- Maintenance and Housekeeping:
- Keep the fueling area clean and free of debris.
- Perform routine checks on fuel pumps and report any malfunctions.
- Restock windshield cleaning supplies and maintain the cleanliness of customer service areas.
- Administrative Tasks:
- Record daily fuel dispensation and maintain accurate logs.
- Assist with inventory management and stock ordering.
- Handle cash and card transactions, ensuring accurate accounting.
Qualifications:
- Education:
- High school diploma or equivalent preferred.
- Experience:
- Previous experience in a similar role is an advantage but not required.
- Basic understanding of fuel types and safety practices.
- Skills:
- Strong customer service skills.
- Ability to operate fuel pumps and handle transactions accurately.
- Good communication skills and the ability to work well in a team.
- Attention to detail and high level of accuracy.
Physical Requirements:
- Ability to stand for extended periods.
- Capability to lift and carry up to 25 pounds.
- Exposure to outdoor weather conditions.
Work Schedule:
- Must be available to work various shifts, including weekends and holidays.
Compensation:
- Competitive hourly wage.
- Benefits package including health insurance, paid time off, and employee discounts (if applicable).
To Apply:
Please submit your resume and a brief cover letter to [Insert Application Method – e.g., email, company website].
[Company Name] is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Skills and Qualifications:
- Customer Service Skills: Excellent communication and interpersonal skills to effectively interact with customers.
- Basic Math Skills: Ability to handle cash and process transactions accurately.
- Attention to Detail: Ensure correct fuel amounts and adhere to safety procedures.
- Physical Stamina: Ability to stand for long periods and perform manual tasks.
- Problem-Solving Skills: Ability to address customer issues and equipment malfunctions efficiently.
- Basic Mechanical Knowledge: Understanding of basic vehicle maintenance tasks is a plus.
Working Conditions:
- Environment: Mostly outdoor work, exposed to varying weather conditions.
- Hours: Shifts may include early mornings, late nights, weekends, and holidays.
Summary
A petrol attendant’s role is crucial for the efficient operation of a gas station. They ensure customer satisfaction by providing excellent service, maintaining the station, and adhering to safety standards. This job requires a blend of customer service skills, physical stamina, and attention to detail.